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I’ve made a purchase, got charged for It but have never received my order. What to do?

Unfortunately in rare cases it will take up to 24 hours to ensure that game values bought with real money displayed in the game. You need to wait a bit. Do not try to make the same purchase a few times!


If after 24 hours you have not received your game values, please contact our support.

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7 Comments

  • 1
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    Salman Sorathia
    You are not replying to my messages! I'm trying to contact you. Give me my stars!
  • 1
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    Yanfei82

    in game purchase for promotional tower + 200 star for $4.99 on apple store, first time apple store said purchase successful, but when i went in game, the tower was not there! i physically closed the game and the promotion tower is still in promotion, i did not receive. tried to purchase again, and this time i got it. but now i am being charged TWICE for one tower i received. please refund.

  • 1
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    Horvathkal93

    It seems, it doesn't matter how many time I write for the support, they doesn't bother to answer. I made a purchase 10 days ago an still didn't received them...

  • 1
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    Ivanov ivan

    I have sent 2 letters about missing my purchase for 1000 stars. What shall I do now?

  • 1
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    OSO ALEMAN

    I just spent 10 bucks and have not got my order is this a scam i want what i paid for or a refund now

  • 0
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    Akrom Gemilang

    i not receive 200 stars.. Why ??? Give my star

  • 0
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    Mladenovic33

    They are idiots,we give money for games here and they cant even reply for help...I will dispute all my payments in this game if they dont want to help me in one more week!

    Edited by Mladenovic33
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